July 21st 2011

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Waiting Patients Get Paid By Some North Texas Doctors

How often have you showed up for a doctor or dentist appointment and waited, and waited, and waited? Being put on hold for an appointment, that you arrived on time for, can test your patience and your temper.

Now it seems the tables are turning and some patients are getting paid to wait for their doctors if the physicians dont stay on schedule.

At Heritage House Clocks in Dallas time is for sale.

I love the statue clock, said Heritage House owner Glenda Marchesoni as she pointed. “This is a British clock. Its handmade.

Depending on how much you want to spend prices for handmade clocks can go pretty high. But now Heritage House isn’t the only place where time has a price.

Usually five or 10 minutes. Thats how long David Quintanilla says he usually waits for a dentist appointment.

But when at the doctors office Quintanilla says the wait can be much longer. They want you to wait for them, but they cant wait for you.

In the United States, the average wait time at a doctors office is 24 minutes. Thats according to a report released last year by a group that researches health care performance.

Dentist Clint Herzog says he tries to remember what it’s like. ‘I really try to put myself in the patients seat, he said.

Now when Herzog keeps his patients waiting more than 15 minutes he doesnt just say sorry he tries to make it right.

If there is a lot of treatment and you needed help financially thats one way. We have given people gift certificates to go out and do something on their own,” he said of the ‘compensation’ offered. Weve given Nordstrom gift card. Really whatever it takes.

Herzog has even given patients cash for time spent waiting. It goes a long way to show them we are in a relationship and we are committed.

Marchesoni says a persons time just cant be measured. I personally think that my time is as valuable as a doctors. I work hard.

Have you thought about sending your doctor a bill for your time? Some doctors and dentists who spoke with CBS 11 News said they have heard of people doing that. Whether or not the patient gets a check usually depends on the circumstance.

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